To report a lost or stolen card during SMW FCU business hours, call your local branch at 651-747-1500 (or toll free at 1-800-772-1023). Business hours are M-F, 8:00am-6:00pm and Saturday, 9:00am-12:00pm (Noon).

24-hour Emergency Numbers

To report a lost or stolen SMW debit/check card, see steps below:

  • Call InstantCash at 800-525-8440.
  • Call the Credit Union at the first available business hour, and fill out any corresponding forms.
    • If there is a number associated with any fraud on your account, try contacting the merchant first, then call your Credit Union.
  • A new card will be ordered ASAP.

To report a lost or stolen SMW Visa Credit Card - please call the following:

  • Consumer Card 1-800-558-3424
  • Business Card 1-866-552-8855